Superior reports written

by expert Evaluators

because

Ever heard of customer service?
is not the operational feedback you are looking for.

Superior reports written

by expert Evaluators

because

My mom loves this place
is not the operational feedback you are looking for.

Superior reports written

by expert Evaluators

because

the sales dude was weird
is not the operational feedback you are looking for.

Our Reporting

MAKES US DIFFERENT

Our IT gurus are committed to providing you with the fresh and easy to use reporting tools our clients have called Smart, Powerfully Illuminating and Not a bad way to spend a Sunday (okay, someone did say that, but they are a little off kilter).

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Our Evaluators

MAKE US DIFFERENT

We take the time to learn who your typical customers are, then we will cross reference our robust database of customer service evaluators to find just the right fit. Fully vetted and armed with all the knowledge required to thoroughly shop your place of business.

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Our Expertise

Make us different

We have been service fanatics for over 20 years and provide you with the focused consumer insights needed to keep your business flourishing. With social technology platforms solidly entrenched as powerful reputation tools.it is more important than ever

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JOB OPPORTUNITIES

Consolidated Service Detectives (C.S.D) Market Research & Audit® offers a wide variety of fun and interesting evaluatiion assignments that include face-to-face evaluation as well as evaluations that can be conducted from home. For our in-person evaluation assignments, you'll visit branch locations to interact with personnel and report on the experience. Our myriad in-person evaluations are very diverse in their nature and cover a multitude of interface types. Some in-person evaluations take just 2-3 minutes, while others can last an hour or longer. If you prefer to work from home, then our telephone and internet evaluations are perfect for you. Apply only for evaluations that you're interested in and eligible for, so you can make your own schedule!

Current Evaluations On Our Job Board

Product inquiry evaluations
Account opening evaluations
Bank Teller transaction evaluations
Reception desk evaluations
Video recorded evaluations
Location audit evaluations
And many more!

APPLY HERE

testimonials

- James Federico

"I am a firm believer in using the right customer service evaluation company. Consolidated Service Detectives (C.S.D) Market Research & Audit does a great job of attracting shoppers who are consistent with a restaurant's clientele, which can be challenging in a fine dining environment. Consolidated Service Detectives (C.S.D) Market Research & Audit thoughtfully qualifies its shoppers and assigns them to the right experiences."

- Rick Shultz

"After seventeen years of being associated with Consolidated Service Detectives (C.S.D) Market Research & Audit, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP's throughout these years. And, as you know by our 100% Satisfaction Guarantee, SERVICE is important to us, and Consolidated Service Detectives (C.S.D) Market Research & Audit certainly lives up to our standards. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources. Your ability to adapt your shops to meet our 'specific' and 'very targeted' needs is priceless."

- Lisa Cote

"What sets Consolidated Service Detectives (C.S.D) Market Research & Audit Inc. apart from other companies we have used in the past is the customer service from Consolidated Service Detectives (C.S.D) Market Research & Audit - The return on investment is invaluable."

- Scott Kirkman

"Consolidated Service Detectives (C.S.D) Market Research & Audit has far exceeded our expectations. Not only did we find valuable insights into our performance, but also how our customers perceive us. Consolidated Service Detectives (C.S.D) Market Research & Audit allowed us to create our own questionnaire and was able to handle our nationwide presence. They have been very accommodating to our specific needs and identified holes in our coaching and training that we would not have discovered without them."

- Gary Tie-Shue

"In the years we have worked with Consolidated Service Detectives (C.S.D) Market Research & Audit, they have consistently offered outstanding service. They are extremely responsive and quick to reply to any questions I have. Consolidated Service Detectives (C.S.D) Market Research & Audit sends quality shoppers to our boutiques, and each report paints a clear picture of the customer experience. This is just what we need to improve our business and stay ahead of our competitors. I do not believe you will find a team as responsive and willing to do what it takes to offer you 100% satisfaction on an ongoing basis."

Service Evaluation

Ask anyone at Consolidated Service Detectives (C.S.D) what we do best... and they'll tell you... we do evaluations right! Whether you're a first time client, or you've been evaluating customer services for years, our team of dedicated professionals will make sure your program is perfectly tailored to suit your needs.

Web Survey

How powerful are our Web Survey tools? Well, let's just say they could stop a runaway train dead in its tracks! Seriously, our Web Survey tools provide the perfect complement to your Customer service evaluation program, delivering the quantitative data needed to best direct your brand.

Marketing Research

We provide consumer data to some of the best Marketing Research firms in the world. Our robust database of field operatives and intelligent reporting tools make us the perfect company to partner with.