Restaurant
Quality products and price are important to your customers, but how they feel trumps all. We see it. We report it. We measure it!
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Hotels
Hotels can initially win over guests with features of amenities, facilities and price, but providing stellar service that consistently exceeds guests expectations is what will set your brand apart!
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Retail & Banking
The art of creating happy, loyal customers lies in the power of capturing their emotional responses to the products and services you deliver.
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Health & Wellness
Results don't happen by accident. Companies that create consistent, exceptional client/patient experiences succeed because they build carefully aligned systems that everyone in the organization uses to measure, manage and improve the customer experience.
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Professional Services
The ability to provide innovative solutions accompanied by quality products isn't enough in today's competitive marketplace...it takes going the extra mile...
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Property Management
How can I increase my average monthly occupancy percentage? How can I increase sales by converting more prospective business into signed leases? What do I need to do in order for my business to be more successful?
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Child Care
What first impression are you giving when a new family tours your center? Childcare requires trust between the parents and the providers. Everything from exterior landscaping to an initial call to set up a tour have an impact on your enrollment statistics. We train our secret shoppers to present real childcare scenarios to engage in authentic tours. They provide objective observations based on how your center is presented.
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Entertainment
Whether your business is a movie theatre circuit, bowling alley, laser tag, go karts, or anything in between, driving guests through the front door is probably on the front of your mind most the time. Pricing, amenities, and the latest and greatest trend can help with foot traffic, but how those guests are treated once they are inside will make the difference between a one-off visit, or a loyal customer for years.
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Senior Living Community
Evaluating a senior living community or senior care facility is often the best way to understand the full customer experience (cx) that your clients are having during the intake process.As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for assisted living and senior living care will only increase. Along with the increased demand for the care, an increased supply of care facilities is also likely.
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let's work togetherz
Do you prefer show rather than tell? Let us perform a complimentary Customer Service Evaluation at the location of your choice.
