Services

Service Evaluation

Ask anyone at Consolidated Service Detectives (C.S.D) what we do best...and they'll tell you...we do Customer Service Evaluation right!

Whether you're a first time client, or you've been evaluating for years, our team of dedicated professionals will make sure your program is perfectly tailored to suit your needs.

Web Survey

How powerful are our Web Survey tools? Well, let's just say they could stop a runaway train dead in its tracks! Seriously, our Web Survey tools provide the perfect complement to your Customer Service Evaluation program, delivering the quantitative data needed to best direct your brand.

Marketing Research

We provide consumer data to some of the best Marketing Research firms in the world. Our robust database of field operatives and intelligent reporting tools make us the perfect company to partner with when you need to.

Video Evaluation

Very similar to our Customer Service Evaluation, yet the experience is covertly filmed. Video Customer Service Evaluation is a powerful way for management to get the whole customer experience, possibly the closest they'll receive. This is an ideal tool for management in coaching, training and monitoring. We use the latest digital recording equipment to ensure that we attain top quality audio and visual feedback.

Telephone Satisfaction Surveys

Telephone Satisfaction Surveys are carried out with your 'real' customers over the telephone. A focused questionnaire is designed and carried out between ourselves and the customer - discovering their views about the customer service experience they received.

Employee Engagement Surveys

Employee Engagement Surveys are a service for head office and store staff alike, giving them the opportunity to provide their views on a range of subjects including the customer service received between disciplines.

Exit Surveys

Exit Surveys are aimed at 'real' customers, those who shop in your outlets and experience your staff. A focused questionnaire as they exit your store will help discover their views on a range of subjects - from levels of staff helpfulness to their opinions on your pricing and merchandising.

Website & Mail Order Service Evaluation

Tests can be carried out on your transactional Website or Mail Order service evaluation by making test purchases. Reports on ease of use, the efficiency of the website and overall shopping experience will be collated and presented. We can also include photographs of the delivery packaging quality and the product received.

Telephone Evaluation

A huge proportion of customers, both active and prospective, make first contact with your company initially by telephone. With Telephone customer service evaluation we can undertake phone call tests on mannerisms and salesmanship, which are important as they turn callers into customers. Feedback is provided in a report or a recorded format.