TELEPHONE SATISFACTION SURVEYS
Telephone Satisfaction Surveys
are carried out with your 'real' customers over
the telephone. A focused questionnaire is
designed and carried out between ourselves and
the customer - discovering their views about the
customer service experience they received.
Customer Satisfaction data and Customer
Service Evaluation data go hand in hand,
both providing you with a complete overview of
your business performance. Asking your customers
what they like and dislike by using a customer
satisfaction survey and then modeling your
service around this is key. Use Customer Service
Evaluation to monitor the outcome, seeing
whether the model is being delivered. There are
multiple ways in which to complicate this
process, but here at Consolidated Service Detectives (C.S.D) Market Research & Audit®,
we like to keep things simple.
Contact us
for more information about telephone
satisfaction surveys
.
