HOTELS
Hotels can initially win over guests with
features of amenities, facilities and price, but
providing stellar service that consistently
exceeds guests expectations is what will set
your brand apart!
With the advent of social media and as the hotel
market place grows more competitive, Consolidated Service Detectives (C.S.D) Market Research & Audit's proprietary, behavior-based
Customer
Service Evaluation and Guest Experience feedback
programs are unprecedented in targeting training
opportunities, improving operations and
identifying specific behaviors that deliver
guest satisfaction while positively impacting
your occupancy rates. Full Service.
. Resorts
. Limited Service
. Extended Stay
. Luxury Properties
.
